R: Just depend on your actual request and door to door services by air or by sea is acceptable. Such as DHL, UPS, TNT, FEDEX……by air; and the sea transportations.
Q2: What’s the delivery time?
R: 3 -10 days working days, if stock enough.
Q3: How about the package?
R: Wooden case/ Carton/ Aluminum case (standard export packing with fully polyfoam or pearl wool) are available.
Q4: Do you have any timely technology supports?
R: Professional technology supporting team will help you to solve the after sales problem. Also any questions you can contact us by telephone, viber, whatsapp, online chat (FaceBook, skype, mail) and so on.
Q5: What’s the payment method?
R: T/T, WESTERN UNION, ESCROW and etc.
Q6. Do you offer OEM/ODM service?
R: Yes, we can print your logo on interface with free charge, also add new language as request. If you can provide your own technology design, we also can make new program for personal demand.
Q7. How about warranty?
R: We will offer 12 month warranty.
Q8: Do you accept customize?
R: Yes, we have our own factory.
Q9: Can you print our logo or company name?
R: Yes, we could print your logo or company name on the display or the machine shells.
Q10: Is it possible to get a sample in special Price ?
R: Yes, in order to show our confidence on our machines , for distributors , we can give them sample machine in a very good price to support them to do the beginning advertise.
Q11: What is your MOQ?
R: One Unit.
Q12: How long can we receive your quotation?
R: If your inquiry information is clear , quotation will be offered within 24 hours.
Q13: Do you have a range of stock items for sale?
R: Yes, we prepare reasonable stocks for each model.
Q14: How do we do the training ?
R: There are 3 methods :
1. All the machine with DVD for teaching you how to assembling , adjusting and using the machine.
2. Our sales will provide you one to one online training.
3. We have specific manuals for your reference.
Q15. Once the machine have any malfunction during the operation, how to do?
R: Please rest assure if you met such problem, because KES has a professional after-sale service team which can reach you immediately and solve the machine’s problem within 1-3 days. For details, please contact with us freely.
Q16. If the machines broken during the shipment, how to do?
R:Generally there will be transportation insurance in the shipment, once there is any damage during the transportation, KES will help you to solve the claims with the insurance companies to collect your money back in time.
Q17. Do you offer clinical training?
R: Yes .Welcome to our company for free and professional training.
Any questions, please don’t hesitate to contact us!!!